Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rachael@simplypreemie.co.uk. Returns must be requested before sending any items back. Once your return is approved, we will provide instructions on how and where to send your package, including the return address.

Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at rachael@simplypreemie.co.uk.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom or personalised products and items that have been worn, used, or damaged after delivery. Please get in touch if you have questions or concerns about your specific item.

Gift cards are non-returnable.

Exchanges

We do not offer direct exchanges. The fastest way to ensure you get the item you want is to return the original item and, once the return is accepted, place a new order.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 7 business days. Please remember that it can take additional time for your bank or credit card provider to process and post the refund.

If more than 14 business days have passed since your refund was approved and you have not received it, please contact us at rachael@simplypreemie.co.uk.